VIP Solutions, LLC warrants each Pool Access System and every part thereof to be free from any defect of workmanship or material for a period of one (1) year after delivery. During that one-year warranty time, VIP Solutions, LLC shall replace or repair any defective part free of charge to the purchaser, when defective part is returned to VIP Solutions, LLC. Transportation is prepaid by the purchaser. The warranty referred to above is the only warranty applicable to the equipment. It is expressly in lieu of any warranties or conditions otherwise implied by law including, but not limited to, implied warranties or merchantability or fitness for a particular purpose, the remedies under such warranty shall be the only remedies available to buyers or any other person. Manufacturer shall not be liable for loss of use of the equipment, loss of time, inconvenience or other consequential damage.
Terms and Conditions
All products are shipped prepaid F.O.B. our shipping point. Prices subject to change without notice. Deliveries subject to availability. Back orders may become necessary from time to time. Payment requires ½ down with order, the other ½ within 30 days . Balance due prior to shipping. Some deck and gutter systems require special modifications and a charge may be added to the cost of your Ladder or Step system. Shipping & Handling: Rates may apply to shipments within the Continental U.S. only.
Call our customer service line at (800) 726-8620 for rates outside the U.S.
Custom Orders & Returns
Custom orders such as; steps, ladders, ramps are NON-Returnable, as each custom order has been specifically made to meet specific measurements & requirements. Therefore it can not be resold.
Wheelchair orders can be returned within 7 days of receipt, in their original packaging & in unused condition. A restocking fee of 30% of the cost, providing the product is in unused condition & in same packaging undamaged. The restocking fee can be reduced if a different chair is being ordered than the one originally purchased.
The client is responsible for returning the item(s) via insured shipment to VIP Solutions,LLC.
Credit issued will not reflect original shipping & insurance charges. We reserve the right to not accept a return & may require a restocking fee or repair fee if the item is damaged or used.
While our polices are firm for obvious reasons, we will do everything we can to work with you & make sure your experience with us a positive one.
Please notify VIP Solutions,LLC by phone or email before the return.
If a customer makes an error in their order, the likelihood of a chargeback increases if the order is not canceled within a reasonable time period of 1-2 weeks prior to product fabrication, as each order is custom made from specs sent by the customer.
You must contact customer support by phone or email
800-726-8620 / or 701-293-9175 email- firstname.lastname@example.org
Every effort will be made to accommodate the cancellation of the order providing it has not already been built or shipped.
When canceling an order please provide your name & the PO number & contact info.
Please note: if the item has shipped the order cannot be canceled. You can request to return the item for refund on wheelchairs only and a restocking fee is applied.